Start bullets with the measurable result—saved six hundred hours annually, lifted retention by nine points, or cut error rate to under one percent—so the payoff is unmistakable. Follow with the lever you pulled. Avoid hedging language that dilutes impact, and credit collaborators when appropriate.
Choose verbs that imply ownership and scale. Orchestrated, engineered, piloted, accelerated, and negotiated carry more weight than helped or worked on. Pair each verb with quantifiers so readers understand magnitude instantly. This small linguistic shift increases credibility and momentum across your narrative without sounding boastful.
Where possible, present multi-dimensional wins. Show how you advanced two or three levers simultaneously, such as reducing average handle time by twenty percent while raising CSAT three points and lowering refunds eight percent. Composite gains suggest robust solutions, not narrow optimizations that simply move problems elsewhere.